They say timing is everything. At Starkey’s Hearing Innovation Expo in January 2020, I announced we just hired the hearing industry’s first and only Chief Health Officer. Two months later, a global health crisis was gripping our nation. While we had no idea a pandemic was on our doorstep, what was already an important position took on an entirely new meaning. Now, more than a year since the pandemic began, more and more American companies [...]

“Business starts with how you treat people.” I was recently asked what was one of the best pieces of business advice I’ve ever received, and that was my answer. In my role at Starkey, I have had the opportunity to meet a lot of great leaders: presidents, accomplished entrepreneurs, thought leaders and trailblazers. Whenever I get the privilege of speaking with one of these great minds, I ask them for their best piece of advice. [...]

In life and business, we have a desire for coaches, counselors and mentors. Since 1992, I have been fortunate enough to have a front row seat to my mentor, Starkey Owner and Chairman Bill Austin. Having this steady mentor throughout my life and career has not only shaped who I am as a leader, but who I am as a person. When you start your career—for me, it was at the age of 19—you don’t [...]

Mike Tyson famously said: “Everyone has a plan until they get punched in the mouth.” For most of the world, 2020 was a sharp left hook. At the start of 2020, no one could have imagined how the year would have played out. In January, Starkey hosted 3,600 hearing health care professionals from around the world at the Hearing Innovation Expo in Las Vegas. I said then that the greatest decade in the hearing industry [...]