Kindness is good for business. It sounds like a simple point because it is. Kindness makes people better, which, in turn, makes business better. And when people are your bottom line, kindness is an investment you have to make. Despite its simplicity, actually promoting kindness in your company isn’t always top of mind. Here are three steps to make it happen. 1. Treat Employees Like Family As a leader, taking care of your employees should [...]

I’ve always believed that it’s important in business to not only have mentors, but to be one. It’s the responsibility of those who have benefitted from a mentorship relationship to also guide others down the path. But there’s also an unspoken reciprocity that comes from sharing guidance with those just beginning their career or starting a business. I have learned over the years that no matter how much experience or wisdom you have to offer [...]

Most have heard me say “get comfortable being uncomfortable.” It’s great advice whether you’re changing the way you run your business, learning to use and appreciate new technology or trying to understand someone else’s point of view. But sometimes things happen, and the discomfort is overwhelming. Sometimes you’re looking for answers that are not readily available. These are the times that it helps to find comfort in the counsel of a friend. Friendships form for [...]

I believe in looking for the opportunity in every situation, no matter how difficult. You can’t sit around and let the future define you; you have to define it. This is easier said than done -- especially when that difficult situation you’re faced with is a global pandemic. COVID-19 has changed everything. In January, I was on stage at Starkey Expo, talking with more than 3,000 hearing professionals from around the world about how this [...]